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A managerial guide to assessing effectiveness

management, business, corporate effectiveness, planning, organizing, leading, directing, controlling, staffing

When devising a program to assess effectiveness, managers are immediately faced with a number of the issues that have been discussed in this section. Here we provide a set of steps managers can follow in constructing an effectiveness measure:

1.Help the organization develop an explicit model or theory of effectiveness by helping it to describe explicitly the decisions or courses of action for which effectiveness data will be used. Two questions are important n this process: (1) will the data base toward which we are moving really be useful for the purpose we have in mind? (2) Are we inadvertently asking the same data to serve conflicting aims?
2.Specify the tasks objectives of the organization or of its subunits.
3.Decide which objectives are means and which are ends.
4.Specify the conditions under which the organization should be able to accomplish a particular objective.
5.Weight the importance of each objective and focus on the more important ones first.
6.Decide on the degree to which ‘ends’ should be accomplished given prevailing conditions.
7.Decide on ways to measure objectives. Some will require simple counts, some more complex assessments.

Following these seven steps will provide managers with a clearer picture than most now have of how to uncover and assess effectiveness. Underlying those steps in the assumption that goals are not too difficult to know and deal with. Conflicts and tensions will come alive in this kind of analysis, and a systems perspective will be folded into the goals perspective.
Published: 2007-04-14
Author: Martin Hahn

About the author or the publisher
Martin Hahn PhD has received his education and degrees in Europe in organizational/industrial sociology. He grew up in South-East Asia and moved to Europe to get his tertiary education and gain experience in the fields of scientific research, radio journalism, and management consulting.

After living in Europe for 12 years, he moved to South-East again and has worked for the last 12 years as a management consultant, university lecturer, corporate trainer, and international school administrator

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