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Demystifying Mystery Shopping
Mystery shopping or secret shopping is a kind of market research tool. It does not have a straightforward approach like questionnaire surveys and formal interviews.
Published: 2009-01-23 | Author: beck

Customer Service
An article on customer service
Published: 2008-08-26 | Author: Vinil Ramdev

All You Ever Wanted To Know About Customer Service
How Does One Deal With A Customer
Published: 2007-11-27 | Author: Chan Loon

Business Ethics
business ethics and corollaries
Published: 2007-11-17 | Author: msramamurthy

Application service providers in Asia: Will they survive?
This articles deals with Application Service Providers in Asia and their chances to survive in the environment
Published: 2007-03-23 | Author: Abdul Rahman Malik

Telephone Banking - The Other side of the Story:
As it has many advantages , there are also visible distinct disadvantages in Telephone Banking. This articles illustrates the same.
Published: 2006-06-03 | Author: Chockalingam Eswaramurthi

Customer Service
Customer Service

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